MOBILITY REVERSE LOGISTICS SOFTWARE
Mobility Reverse Logistics Software for Phones, Tablets, Laptops & Wearables
MiDAS Enterprise is a modern reverse logistics platform that standardizes and automates returns, exchanges, repair/refurb, recommerce, liquidation, and donation.
turnaround enables higher resale value per unit
faster triage with automated diagnostics + inspection
certified erasure with audit-ready chain-of-custody
Built by reverse logistics experts to power high-volume mobility and electronics returns.
Phoenix Innovations has transformed our mobility returns operations. With their MiDAS system and automated grading/testing solutions, we've significantly reduced turnaround times, improved process efficiency, and enhanced grading accuracy.
— Daniel Pan
Manager Refurb Operations, GameStop
Why Mobility Reverse Logistics Breaks Legacy Systems
Mobile devices demand specialized workflows that traditional systems simply can’t handle
Value decays fast
Every day in WIP reduces resale value and recovery margin.
Asset-level complexity
Phones, tablets, laptops, and wearables require unit-level handling using serials and IMEIs, not SKU-only workflows.
Condition is multi- dimensional
Cosmetic condition, functional health, battery life, and accessory completeness determine disposition value.
Compliance + data risk
Certified data sanitization and audit-ready documentation are mandatory for many devices.
How Mobility Reverse Logistics Works in MiDAS
A pre-configured workflow designed to streamline mobile device returns from authorization through final disposition
Intake / Authorization
RMA, trade-in, upgrade, claim
- Capture reason codes, program rules, customer/channel context
- Start the chain-of-custody record
Enabled by:
TruBuy
TruReturn
Receive + Identify
Dock-to-system
- Capture serial/IMEI and match to expected records
- Flag exceptions immediately (missing/mismatch)
Enabled by:
MiDAS Receiving
Inspect + Cosmetic Grade
Standardized grading
- Standardize cosmetic grading across sites/shifts
- Capture condition evidence to support disputes and resale confidence
Enabled by:
DeepClean
DeepSight
Diagnostics + Functional Testing
Consistent testing protocols
- Run consistent functional tests (device health, ports, buttons, sensors)
- Reduce rework by standardizing pass/fail outcomes
Enabled by:
TruChk
Impersonator
Data Sanitization
When required
- Execute certified erase and record proof
- Apply policy-driven routing based on risk/compliance
Enabled by:
TruWipe
Disposition Decision + Routing
Optimize for value
- Route to repair/refurb, resale, redeploy, recycle
- Optimize for value, SLA, and policy constraints
Enabled by:
Rule Editor
Notification Utility
(AI) MiDASValora™
Pack + Ship + Close Loop
Final outbound processing
- Standardize packaging for resale vs bulk moves
- Generate outbound events + reconciliation data
Enabled by:
mGiftPack
mBulkPack
mSoftPack
Hummingbird
AI That Improves Mobility Returns Decisions
Intelligent automation that accelerates decision-making and maximizes recovery value
GenAI + Agentic AI
MiDASNova™
Platform-Wide Conversational AI Assistant
MiDASNova™ is the intelligent voice of the MiDAS platform. It enables users to interact with the system using natural language, streamlining navigation, rule understanding, and operational queries.
Explains business rules in plain language using GenAI
Summarizes asset traceability timelines and events
Assists with item master setup and data correction
Supports warehouse and analyst teams with guided system interactions
AI Intelligence
MiDASValora™
AI-Powered Value-Based Disposition Engine
MiDASValora™ serves as the decision intelligence core of MiDAS. It evaluates economic and operational data to recommend optimal disposition strategies for returned assets.
Compares device condition against market value
Analyzes part availability and inventory impact
Predicts turnaround time (TAT) using historical and real-time data
Recommends repair, refurbish, recycle, or resale for optimal recovery
Mobility Reverse Logistics Use Cases
Trade-in & Buyback Processing
Faster grading + routing
Upgrade & Carrier Return Programs
High-volume, standardized triage
Warranty Claims & Repair Orchestration
Resale & Recommerce Programs
Maximize recovery
Resale & Recommerce Programs
Maximize recovery
Reconciliation, Audit Trails & Shrink Reduction
Built for Every Role in Mobility Reverse Logistics
From warehouse floor to executive dashboard, MiDAS gives every stakeholder the tools they need to optimize device returns.
Operations Leaders
Scale device returns without adding headcount. Real-time visibility, automated grading, and exception handling keep throughput high and costs predictable.
Refurb & Repair Teams
Triage faster with automated diagnostics. Route repair vs. resale instantly based on condition, cost-to-fix, and channel demand—maximizing recovery value.
Finance & Analytics
Track every device by serial/IMEI from intake to resale. Get audit-ready chain-of-custody, accurate valuations, and precise variance reports for every SKU.
IT & Security
Meet NIST 800-88 and GDPR requirements with certified data erasure. Full documentation, tamper-proof logs, and certificate generation for every device processed.
Mobility KPIs You Can Move
Track the metrics that matter most to your reverse logistics operations
Return-to-resale cycle time
Audit readiness
Triage speed and throughput
Recovery value per device
Grading consistency
Channel sell-through rates
VISIBILITY
Inventory mismatches reduced
“Full visibility with no IT required”
VALUE
Higher resale value per return
“Smart grading and dynamic routing”
EFFICIENCY
Reduction in manual touch points when using robotics
“Labor Efficiency at its best”
Results vary by operation. “Up to” outcomes depend on inputs, channel, and process baseline.
Built for the Reverse Supply Chain, From the Ground to the Cloud
Innovation at Every Layer
Reverse logistics innovation combining data, analytics, process improvement, robotics, and warehouse automation
Purpose-Built Platform
Purpose-built for reverse supply chain and cloud-based analytics
Modular & Scalable
Modular platform designed to scale from one site to multi-site networks
Turn mobility device returns into revenue
See MiDAS configured to your mobility workflows—trade-ins, upgrades, claims, resale end to end.
