Retail Reverse Logistics,
fully orchestrated, from return initiation to final disposition.
MiDAS Enterprise is a modern reverse logistics platform that standardizes and automates returns, exchanges, repair/refurb, recommerce, liquidation, and donation.
Why Retail Returns Break Operations
Retail reverse logistics is one of the most complex and costly parts of the supply chain. Without orchestration, returns create operational chaos, inventory blind spots, and margin erosion that compounds with every return.
Slow cycle time → resale value drops
Inconsistent grading across sites and partners
Manual decisioning vs rules + economics
Fragmented partner handoffs (stores, DCs, 3PLs, vendors)
Refund leakage and returns fraud prevention gaps
Poor supply chain visibility and inventory mismatches
Sustainability reporting is hard to prove
Manual decisioning vs rules + economics
What MiDAS Enterprise Does for Retail
A unified platform for returns management system and returns processing operations
Orchestrate every return flow (end-to-end)
Manage mail-in, BORIS (buy online return in store), locker/drop-off, bulk returns.
Standardize inspection + grading
Guided QA checklists + evidence capture for consistent outcomes.
Optimize disposition to maximize recovery
Rules-driven routing: restock, rework, refurbish, resale, donation, recycle, return to vendors.
Single source of truth for returns inventory
Real-time returns inventory visibility across OMS/WMS/eCom/ERP.
Reduce cost per return with workflow automation
Work queues, exception routing, and SLA tracking reduce touches and rework.
Prove circular economy outcomes
Track diversion and sustainability reporting across resale, donation, recycling.
How It Works
End-to-end returns processing workflow from initiation to settlement
Return initiation + policy validation
RMA automation, eligibility, routing
Receive + identify
Scan, match, exception detection
Inspect + grade
QA checklists, photo evidence
Disposition decisioning
Rules + economics, disposition optimization
Execute rework + routing
Re-tag, repackage, refurb, liquidation routing
Settlement + analytics
Refund triggers, returns analytics, reporting
Outcomes You Can Measure
Track the metrics that matter most to your reverse logistics operation
Lower Cost per Return
Reduce processing costs through automation and optimized workflows
Reduced Exceptions & Returns Fraud
Minimize fraud and exceptions with validation controls
Faster Return Cycle Time
Accelerate processing from receipt to final disposition
Improved Diversion + Sustainability Reporting
Track and prove circular economy outcomes with data
Higher Recovery Value
Maximize value through intelligent disposition decisions
High-Value Retail Use Cases
Industry-specific reverse logistics solutions
Apparel & Accessories
Testing + resale readiness
Home Goods
Damage triage + return fraud
Beauty & Personal Care
Safe disposition + compliance where needed
Seasonal / Promotional
Time-based routing to protect sell-through
Sporting Goods
Equipment inspection + warranty validation
Electronics & Tech
Functional testing + certified data wipe
Make retail returns faster, cheaper, and more profitable.
Standardize reverse logistics across your network and increase recovery value with disposition optimization, recommerce enablement, and returns analytics without sacrificing customer experience.
